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If you have any queries about the cottage or your holiday telephone Ann on 07502 227393

Terms and Conditions for Waterley Brockenhurst

1. Contract

The contract entered into is between Ann Larkin (The Owner) of the holiday let property known as Waterley Brockenhurst (The Property) and the holidaymaker, the person making the booking, (The Hirer) and is the subject of these terms and conditions. The Hirer is also deemed to have accepted these terms and Conditions on behalf of all the members of their party and is responsible for informing them of these. Bookings are for holiday purposes only and cannot give rise to a tenancy.

2. Booking & Payment

Bookings will be confirmed on receipt of a non refundable deposit of 1/3rd of the total rent payable, together with the completed booking form. The balance of rental is payable 6 weeks prior to the date of commencement of hiring.

Confirmation will be sent on receipt of the deposit. Once the confirmation has been issued you are legally liable for the full balance of payment. For bookings made less than 6 weeks before the commencement of hire the full amount will be payable, together with the booking form.

Provisional reservations are held for 5 days only. If no completed booking form and deposit (or full payment if required) is received within this time then the provisional reservation will be cancelled without further notice.

Payment is accepted by:

3. Rental prices include all utilities. There is complimentary reasonable use of a wi-fi internet connection.

4 Arrivals and Departures

Arrive after 5.00 pm. It may be possible to drop off luggage earlier in the afternoon by prior arrangement. Departures strictly by 10.00 am

5. Alterations or Cancellations

Once your holiday has been confirmed you are legally liable for the full balance of payment and if you wish to make any alterations or cancel the booking you must notify the Owner in writing at the earliest possible opportunity. The Owner will do her utmost to accommodate alterations or to re-let the property but you will be liable to pay full rental costs if this is not possible. You should therefore consider taking out an appropriate holiday insurance policy through your own insurance broker to cover the full rental cost in case of cancellation.

If the property is re-let the Owner will refund the balance payment only, irrespective of when the booking was cancelled.

6. Hirers Responsibilities

The Hirer is responsible for the Property during the period of rental and is expected to take reasonable care of it. All equipment and utensils must be left clean and tidy at the end of the hire period and the contents of the dishwasher to be washed and emptied. Rubbish should be disposed of as per current instructions and any other reasonable regulations imposed for the good management of the property adhered to. Failure to comply with this condition may result in a charge for additional cleaning, with all such charges to be paid by the Hirer within seven days of demand

The Hirer is responsible for ensuring the reasonable behaviour of all members of their party with regard to the property itself, neighbours and surroundings.

The Hirer is expected to permit the Owner reasonable access if required for inspection or repair.

The Hirer agrees to pay the cost of any damage caused by himself/herself or another member of the party to the property, fittings or contents (fair wear and tear excluded).

7. Smoking

No smoking inside or in the immediate environs of The Property.

8. Dogs and Pets

Dogs and Pets of any type are not permitted.

9. Belongings

The Owner does not accept any responsibility for the personal belongings of the hirer or their vehicle. It is the responsibility of the hirer to arrange appropriate insurance cover for these items.

10. Problems or Complaints

If you have a problem or complaint inform the Owner immediately so it can be addressed. It is not possible to consider a complaint after you have vacated the property.

July 2016 amended July 2020